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Frequently asked questions
1. HOW TO PLACE AN ORDER
Once the login details have been confirmed you can place an order via our secured website or contact Domino Sales or London Trade Counter (details shown within customer support page).If you require a product that is not featured within the website, you can still contact our customer support team.
2. HOW TO CHECK PREVIOUS ORDERS
Once the login details have been confirmed you will be taken to your account dashboard which will show all your account details, existing orders as well as previous orders.
3. DO I HAVE TO PAY FOR ITEMS I RETURN
All returns have to be dealt with via our office based customer service team. Details found within the contact us page.
4. WHO DO I CONTACT FOR ASSISTANCE REGARDING MY ORDER AND ACCOUNT DETAILS
Visit the contact us page, all contact details are listed, or to submit your details with your comment/query for assistance within the simple comments box.
5. WILL I BE ABLE TO VISIT THE CREATIVE SUITE
All bookings for the creative suite will be done via sales rep or contacting the customer services, details listed within the contact us page.
7. DO YOU SHIP INTERNATIONALLY
All international post will be sent international registered, unless requested otherwise by the customer.
8. HOW DO FIND OUT MORE DETAILS ABOUT A PARTICULAR PRODUCT
Once you have clicked on the image of the product you require, you can select more information from the drop down categories, or contact Domino and speak with our customer support team.
9. WILL I RECEIVE A RECEIPT OF PURCHASE
Once an order has been placed via the website an e-mail will be sent as confirmation and will be shown within the account dashboard.
10. HOW ARE THE PRODUCTS SHIPPED/ DESPATCHED
All products are shipped by special delivery from Weston Beamor.
11. CAN I VIEW MY ACCOUNT ON-LINE
Once the login details have been confirmed, you will then be taken straight into your customer account dashboard.
12. CAN I SAVE AN INCOMPLETE ORDER TO CONTINUE AT A LATER TIME
Your items will only be stored for 24 hours due to price fix, but all patterns may be stored within my favourites for also a limited time.
13. DO I NEED TO BE A CUSTOMER TO ORDER PRODUCTS
To be able to order products you must be a registered customer. To do this you can contact Domino sales.
14. WILL MY DETAILS GET PASSED ON TO OTHER COMPANIES
No customer details will be forwarded to other companies.
15. HOW WILL I KNOW WHEN NEW BROCHURES AND CATALOGUES ARE LAUNCHED
All new brochures, catalogues and events will appear within our news page.
